FAQs
SHIPPING
WHERE DO YOU SHIP FROM?
All orders ship from our Emeryville, CA studio. Emeryville is in the San Francisco Bay Area nestled between Berkeley and Oakland.
HOW LONG WILL IT TAKE FOR MY ORDER TO SHIP?
We do our best to be speedy; most orders ship within 2 - 4 days of being placed.
DO YOU SHIP TO PO BOXES?
Yes.
DO YOU SHIP INTERNATIONALLY?
Yes, international orders are shipped via post or DHL. Transit times vary by destination, but most orders arrive in 5 - 10 business days. Please check with your local customs office about rules and regulations that may apply to you. Also note that any duties or taxes are the customer's responsibility.
WHAT SHIPPING OPTIONS DO YOU OFFER?
We offer three domestic shipping methods:
- Standard Ground (5 – 7 business days)
- Express Saver (3 business days)
- Overnight (1 business day)
All international orders are shipped air via DHL or the Post.
HOW MUCH DOES DOMESTIC SHIPPING COST?
We offer FREE Standard Ground shipping on domestic orders over $100. For orders under $100, or shipping via Express Saver or Overnight, shipping costs are based on the total order value before any discounts are applied. The chart below provides exact costs.
| Order Subtotal |
STANDARD GROUND (5 - 7 Business Days) |
EXPRESS SAVER (3 Business Days |
OVERNIGHT (1 Business Day) |
|
$0.00 - $24.99 |
$5.95 |
$15.00 |
$45.00 |
|
$25.00 -$49.99 |
$5.95 |
$15.00 |
$48.00 |
|
$50.00 -$99.99 |
$5.95 |
$15.00 |
$53.00
|
|
$100.00 - $149.99 |
FREE |
$10.00 |
$58.00 |
|
$150.00 - $200.00 |
FREE |
$10.00 |
$63.00 |
|
$200.00 - $300.00 |
FREE |
$10.00
|
$66.00 |
|
$300.00 -$500.00 |
FREE |
$10.00 |
$70.00 |
|
$500.00 & UP |
FREE |
$10.00
|
15% of Order Value |
HOW MUCH DOES INTERNATIONAL SHIPPING COST?
| Order Subtotal |
Canada (5 - 7 Business Days) |
International (5 - 10 Business Days) |
| $0.00 - $49.99 | $19.95 | $19.95 |
| $50.00 - $99.99 | $29.95 | $29.95 |
| $100.00 - $199.99 | $34.95 | $34.95 |
| $200.00 & UP | $39.95 | $39.95 |
WHEN WILL I RECEIVE MY ORDER?
To get an idea of when your order will arrive, please add 2 - 4 days (the time it takes us to pack & process your order) to the standard travel time for the shipping method you select.
GENERAL QUESTIONS
WHAT IS YOUR RETURN POLICY?
Unused and unopened items may be returned within 10 days of receipt for a refund or exchange. Once we receive the returned item(s) in its original condition and packaging we will issue you an exchange or refund (excluding shipping costs). Used, opened or final-sale items cannot be returned. If you receive merchandise that is damaged, defective, or sent in error due to a mistake on our part please contact us so we can correct the situation.
HOW DO I RETURN AN ITEM?
Before returning an item, please be familiar with our return policy above to ensure your return is eligible. If you have any questions you are welcome to contact us. Returns should be sent via a traceable method to:
Paula Skene Designs
1250 45th Street, Sute 240
Emeryville, CA 94608 USA
DO YOU CHARGE SALES TAX?
For orders shipped within California we are required to charge sales tax; there is no sales tax on orders shipped outside of California.
DO YOU DO CUSTOM WORK?
Yes, having our design studio and presses in-house gives us the ability and flexibility to do incredible work. We’ have done personalized corporate holiday cards, annual report covers, stationery sets, etc. for a variety companies, museums, organizations and individuals. We often hear from our customers that our cards are so beautiful that they save or even frame them. Companies that send our cards stay in front of their customers. Sending a Paula Skene card is an elegant, efficient way to make a lasting impression. To learn more about custom work please see the custom section of our website.
If you have a custom project you are interested in pursuing please contact us (T. 510.654.3510) or e-mail us at paulaskenedesi@aol.com and we can fill you in on the process and learn more about what you have in mind.